If your package is extremely delayed (as can happen sometimes with international shipments), you may contact us if you prefer a refund on your order. We can provide refunds on the product cost + the shipping cost, if the package can be returned to us and/or the delay of the shipping is due to our fault or the fault of our shipping agent. However, we cannot provide full refunds if the package is still on its way to your address, or if the package is undeliverable due to the mailing address being submitted incorrectly to us. In these cases, the shipping fee may not be refunded to you. Please check your address details carefully when submitting your order. Refunds related to shipping delays will be handled on a case-by-case basis.
My order should have been delivered by now, but it has been delayed. What should I do?Karin van Mensvoort